From Check In to Check Out: 3 Hotel Role Plays You Need in Your Classroom

It can be fun and easy as well. You always have to remember that it is not very different from teaching English on a whole, except that you focus more on the appropriate grammar and vocabulary for the field of the students you are teaching to. Today we will talk about teaching English to hotel staff. There are two main elements we will be talking about. These are the same for all specialized industries, vocabulary and sample phrases. For some great examples, please refer to - https://m.busyteacher.org/classroom_activities-vocabulary/travellingculture_studies/hotel-worksheets/
I will start off by giving some sample vocabulary terms pertinent to the hotel industry as well as some example sentences. These terms are Sample Vocabulary your students may need when working in the hotel industry.
If you would like, we can book two adjoining rooms, for you and your children.
We can send your luggage up to room for you while you check in.
The bellboy will be right up with all your baggage Mr. Johnson.
I am sorry Mr. Henderson; we are fully booked for the next four days.
You can check in any time after 2 in the afternoon.
When you check out at 11 o’clock tomorrow morning, we will need the keys for the room as well as the parking pass.
Mr. Kingsley, since you are platinum member you have complimentary access to our pool, gym, spa, and breakfast bar.
Unfortunately, we cannot refund your 100 dollar deposit unless you cancel at least 5 hours before check in.
Would you like to book a room with a twin or double bed Mrs. Gill?
Would you like for us to book you a room on the tenth floor?
Housekeeping usually comes around 6 to twin, however if you do not need the cleaning services, just put the “do not disturb” sign on the door.
The honeymoon suite comes with its own Jacuzzi.
All our double rooms come with a small kitchenette
I am sorry sir; however our rooms have a maximum capacity of 5 guests.
Would you like me to call the valet and tell him to bring your car to the front?
The front desk person is the person who will deal with the customers when they are checking in or checking out. There are several key phrases that will allow them to do their jobs well and leave a good impression. Though some of the following questions are not always applicable most of them will help to clarify any confusion the guest or receptionist may have. The following questions are only the tip of the iceberg when it comes to useful questions that they may need to use. For more sample questions please refer to this website, which I have recently begun to use more frequently http://www.englishformyjob.com/ell_hotelindustry.html. The site mentioned above will give you excellent tests and ideas for your own classes. I will give you the sample question or comments that the receptionist may use then the hypothetical responses.
This allows for the element of spontaneity that would occur when a guest is checking in. It is necessary because guests will not follow a script and the employees will need to be ready for any situation that they may be thrust into.